PRIVACY POLICY:

# Privacy Policy

Effective Date: May 2026

Lone Star Stain and Wash Pros (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, forms, scheduling tools, and communications.

## Information We Collect

We may collect personal information including:

- Name

- Phone number

- Email address

- Service address

- Appointment details

- Information submitted through contact forms, quote requests, or scheduling forms

We may also collect certain technical information automatically through cookies and analytics tools, including browser type, IP address, and website usage data.

## How We Use Your Information

We use the information we collect to:

- Respond to inquiries and quote requests

- Schedule appointments and services

- Send appointment confirmations and reminders

- Provide customer support and service updates

- Improve our website and customer experience

- Communicate regarding requested services

## SMS Communications

By providing your phone number through our website forms, scheduling forms, or customer service interactions, you consent to receive non-marketing SMS communications from Lone Star Stain and Wash Pros regarding appointments, estimates, scheduling updates, service follow-ups, and customer support.

If separately opted into marketing communications, you may also receive promotional text messages including special offers, discounts, and company updates.

Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.

SMS consent is not shared with third parties or affiliates for marketing purposes.

## Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve website functionality, analyze traffic, and enhance user experience.

These technologies may collect anonymous usage information to help us optimize website performance and services.

## Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, misuse, or alteration.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.

## Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share information with trusted service providers solely for business operations such as scheduling, customer communication, website hosting, and messaging services.

SMS consent is not shared with third parties or affiliates for marketing purposes.

## Your Rights and Choices

You may:

- Opt out of SMS communications at any time by replying STOP

- Request assistance by replying HELP

- Contact us to update or correct your information

- Request deletion of your information where applicable

## Third-Party Services

Our website may contain links or integrations with third-party platforms or tools. We are not responsible for the privacy practices of external websites or services.

## Contact Information

If you have questions regarding this Privacy Policy, please contact:

Lone Star Stain and Wash Pros

Website: https://www.lonestarstainandwashpros.com

## Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date.